Amenities/Policies

Feel like star when using our Celebrity Services. Whether you are planning a night out on the town or a helicopter ride to Catalina Island, our in-house concierge is available to assist you.

Our suites are residential villas and bungalows with discrete signage for guest privacy. Once your reservation has been made, you will receive a confirmation email directly from Villa Delle Stelle detailing instructions for your self check in.  

 

Recommendations and reservations for restaurants and night clubs, spa reservations, and obtaining hard to get tickets to sold out shows are just some of the services provided by Villa Delle Stelle’s celebrity services. Below are some of the services we provide.

  • Dry Cleaning & Laundry Service
  • Maid Service
  • Business Services – Fax, internet and postal services
  • Massage Therapist
  • Personal Trainer
  • Hair Dresser
  • Limousine Service
  • Ticket Reservations
  • Grocery Shopping

[/fancy_list

front of hotel pic

 

Villa Delle Stelle Terms and Conditions 


All guests are required to have two (2) forms of I.D. upon their arrival Please check in at the office before 5 PM. We require the original credit card used for purchase and a photo I.D.

 If you will be arriving after 5pm, please send us a copy of your valid photo ID with your Terms and conditions. Stop by the office the next day with the original credit card used for purchase.

 

Payment and Deposit

The entire amount of your stay will be put on hold on your credit card upon receipt of confirmation and will be processed 24 – 48 hours before your date of arrival. For both the security of Villa Delle Stelle and our guests, we require the original credit card used for purchase and photo I.D. COMPANY credit cards are only allowed if guests have the COMPANY credit card with them at arrival.


Privacy Policy

All card transactions are being processed at the business in the United States. We only allow reservations to be booked six (6) months in advance.


Check In and Check Out

Check-in time is 3:00PM, and check out is 12:00PM. When possible, we will provide a courtesy extension of one hour. Additional hourly fees apply after one-hour extension.

IMPORTANT: Our office is not continuously staffed, and therefore it is mandatory that you READ and PRINT your confirmation email with address and door code.

Cancellation Policy

Because of our intimate size, cancellations affect us greatly.

  • Cancellations made after confirmation will result in a $50 cancellation fee.
  • Cancellations made within 7 days of projected arrival will be charged the full amount of reservation plus a $50 cancellation fee.
  • No-shows and early departures are considered cancellations and are non-refundable.

Personal Property

Villa Delle Stelle LLC is not responsible for the lost, stolen, or damaged property of guests. Please take the proper precautions to keep personal items safe and accounted for.
Parking Each suite is entitled to ONE private parking space. Some suites are only equipped with compact spaces. Villa Delle Stelle is not responsible for any parking tickets acquired by guests for any illegal parking.

PRIVACY POLICY

Privacy
Villa Delle Stelle has created this Privacy Policy for the web www.villadellestelle.com site here as a sign of its firm commitment to privacy of all its users. The Privacy Policy includes the practices of Villa Delle Stelle regarding the collection of personal information on the Site.

We encourage users to read this Privacy Policy before accessing the Villa Delle Stelle Site and before providing any data through it. Access to the Villa Delle Stelle Website implies full compliance with the terms of this Privacy Policy. If you disagree with any of your points, please do not access the Site

Personal Information We Collect

  • The personal information you provide may include: your name and contact information, including your address, email and telephone number and / or cell phone; information regarding your booking or stay at Villa Delle Stelle; information relating to the query you make, if any; purchase of products or services; date of birth; gender; nationality; passport number and /or identity and date and place of issuance; travel history; payment information; preferred methods of communication; professional information (profession or occupation, company, title, business address); method of payment; data from the credit card, including the security code three or four digits; amount charged for hotel stays; goods and services received; and any other information you give us.
  • We may also record information for travel companions such as name, address, ID number and / or passport.
  • We may also collect additional personal information regarding hotel services, parking, transfers, etc.
  • We do not collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or any trade association.
  • We may use health data provided by you only to better serve and meet your specific needs.

Use of personal information collected

  • We use your personal information to provide the services requested by Villa Delle Stelle. We may also use your personal information to provide information about events and offering discounts and promotions and surveys.
  • In addition, we may use the information to improve our services and ensure our site, products and services are of interest.
  • In the case of hotel services that are provided by third parties (eg .: parking, restaurant, bar, etc.), we may share your personal information with such providers.
  • It also may share your information with outside providers who assist us in operating the business and the Site, in which case this will be done only in so far as is strictly necessary for the purposes required in each case.
  • We retain your personal information for the period necessary to carry out the purposes described in this Policy unless a longer retention or is permitted by applicable law required.

Minors
The Site is intended for adults, so parents should take care not to provide their children through the same personal identifying information.

Links to other websites

  • Our website and mobile applications may contain links to other websites. The inclusion of a link on the Site does not imply that the Company guarantees nor support in any form to any other website or the products they marketed or advertised.
  • Please note that Villa Delle Stelle is not responsible for the collection, use, maintenance, distribution or disclosure of data and information by such others. The other websites including, without limitation the following set, the home provider of high-speed Internet in our hotels and sites of social media (Facebook and Twitter), in which hotels Company could have accounts, as well as any other site that is directed through an advertising banner or link on the Site.
  • If you provide information on any other sites, the privacy policy and terms of use applicable to such sites will apply.

Protection of personal information

  • Villa Delle Stelle will take all steps reasonably necessary to: (i) protect personal information collected; and (ii) keep the information updated.
  • For online transactions we use technology to protect the personal information you provide to us through our site. Unfortunately, however, no security system or transmission of data over the Internet is guaranteed to be safe.
  • We ask that you not include confidential personal information in the emails you send us or through the contact form. Do not send credit card numbers or other sensitive personal information through these means. Just include it in the form of reserve.

Updating the Privacy Policy
Villa Delle Stelle reserves the right to modify this Privacy Policy at any time and without notice. At the start of it has the latest update of it. Any changes to our Privacy Policy will be effective at the time it is published on the Site. Use of the Site after such changes constitutes your acceptance of the revised Privacy Policy that is in effect at that time.

Governing Law
This Privacy Policy is subject to the laws of the United States of America.